Zumbacards Casino — Privacy Policy

Information We Collect

At Zumbacards Casino, we collect information you provide directly and information automatically generated when you use our website and services. This may include:

• Account information: your name, email address, date of birth, country of residence, and the details you provide during registration and verification.

• Identity and verification: documents or details required to meet compliance requirements, such as proof of age or address, where applicable.

• Transaction data: deposit and withdrawal information, billing details, payment method type, and transaction references.

• Game activity: gameplay records, session logs, wager and bonus usage history, and outcomes used to provide services, detect fraud, and support responsible gaming.

• Communication data: messages you send to support and correspondence related to account or security inquiries.

• Technical data: IP address, device identifiers, browser type, language settings, timestamps, pages visited, and clickstream data.

• Location and device information: approximate location derived from IP and device characteristics to help secure your account and deliver correct regional settings.

How We Use Your Information

We use collected information for the purposes described below. These uses help operate the casino, keep services secure, and meet legal and regulatory obligations.

• To provide and maintain the casino services, including account access, gameplay, and customer support.

• To process deposits and withdrawals, manage balances, and resolve billing disputes.

• To verify your identity and age, prevent money laundering and fraud, and support compliance efforts.

• To detect and investigate suspicious activity, cheating, or abuse of promotions.

• To personalise your experience where permitted, such as language preferences and relevant promotions.

• To monitor responsible gaming features, including limits you choose and indicators of problematic behavior, where applicable.

• To communicate with you about your account, security alerts, service updates, and requested support.

• To improve performance, troubleshoot issues, and maintain website reliability.

• To comply with legal obligations related to payments, taxation, record-keeping, and dispute handling.

Cookies and Similar Technologies

We use cookies and similar technologies to recognise your device, remember preferences, understand how you use the site, and help secure the platform. Cookies may be set by us (first-party) and by service providers (third-party) used for analytics or functionality.

• Essential cookies: required for core website features and security.

• Analytics cookies: help us understand site usage and performance.

• Preference cookies: store language or other settings you choose.

• Advertising or marketing cookies: may be used to measure campaign effectiveness, where permitted by applicable law.

You can manage cookie settings through your browser controls and, where available, within our cookie preferences. Disabling cookies may affect some features or parts of the site.

Sharing of Information with Third Parties

We share information only as needed to operate the service, comply with legal obligations, and protect our users and the business. Third parties may include:

• Payment service providers to process deposits, withdrawals, and related confirmations.

• Platform and hosting providers that help run our website and infrastructure.

• Customer support and communications providers that help us respond to inquiries.

• Fraud detection and security service providers used to protect accounts and payments.

• Analytics and measurement providers to monitor performance and usage trends.

• Regulatory, legal, or law-enforcement bodies when required by law or to enforce our rights.

We do not sell your personal information in a way that is inconsistent with this policy. When we share data, we require appropriate safeguards and may limit access to what is necessary for the purpose.

Data Security

We take reasonable technical and organisational measures designed to protect information from unauthorised access, loss, misuse, or alteration. These measures may include encrypted connections, access controls, secure storage practices, and monitoring of suspicious activity.

No method of transmission over the internet or electronic storage is 100% secure. Accordingly, while we work to protect your data, we cannot guarantee absolute security.

How Long We Retain Information

We retain personal information for as long as needed to provide services, meet legal and regulatory requirements, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data.

• Account and transaction records are typically retained for the period required to support account administration and compliance obligations.

• Gameplay and security logs may be retained to investigate fraud, maintain platform integrity, and support responsible gaming measures.

• Support records are kept for a period necessary to respond to requests and manage disputes.

• Technical logs are kept for security and performance analysis, then deleted or anonymised.

Where retention is no longer required, data is deleted, de-identified, or securely archived.

Your Player Rights

Depending on your jurisdiction, you may have rights regarding access to, correction of, deletion of, and restriction of processing of your personal information. You may also have rights to object to certain processing and to request portability where applicable.

To exercise these rights, contact us using the details in the contact section below. We may need to verify your identity before fulfilling requests, particularly for deletion or access.

International Transfers

Because Zumbacards Casino operates globally and uses service providers and infrastructure that may be located in different regions, your information may be transferred and processed across international borders. Where required, we implement safeguards designed to ensure that transfers are handled securely and in line with applicable privacy requirements.

Children’s Privacy

Our services are not directed to children. We require that players meet the applicable minimum age requirements before using the casino. If you believe a child has provided personal information, please contact us and we will take steps to investigate and remove data where appropriate.

Contact Us

If you have questions about this Privacy Policy or your personal information, you can contact Zumbacards Casino at support channels provided on our website. Please include your account email address and a clear description of your request.

Licence number: GLH-90CBFF7B427FD7D9.

This Privacy Policy may be updated from time to time to reflect changes to our practices or legal requirements. The updated version will be posted on the website.